Quest Diagnostics Athens at 1000 Hawthorne Avenue q, Athens, Georgia.

We went to Quest to have our 16 month old son’s blood drawn. We arrived at exactly 11:55am. Walking in, I checked the hours and saw they were open 8-4pm that day. As we entered the girl quietly mumbled “we’re closed” but then decided to help us. When my husband said it was for our son she said in a snarky tone “I know!” And then she took us back. I asked what we could do to help her as I imagine drawing a toddler’s blood cannot be easy and as I pulled my phone out to show him something to distract him she said “you can’t record this.” I told her I wasn’t. Why would I want to record my baby getting blood drawn?? She was extremely rude during the entire process talking to my husband and I as though we were children when she needed us to do something. When we were leaving she stood by the door to lock up and I asked “are you closing?” And she said “we were closed when you walked in but that’s fine.” It was 12:00 then so I have to note that we appreciated how quickly we were in and out. However, there was no sign saying that they were closed and the door was unlocked. When you have a child who is sick for unknown reasons, it is already disheartening to have to go through this process. I would have imagined that someone in this field of work would be a little more compassionate and less self-centered.